Intake Coordinator/Administrative Assistant

Are you looking for a meaningful career helping homeless families in Brevard County?

***NEW LIFE MISSION IS GROWING!*** Our dynamic and talented staff work together to help Brevard County families permanently break the cycle of homelessness. In our long-term transformational program, homeless women with children receive housing, access to health care, education, financial coaching, job training, Bible study and life skills classes in a safe, Christ-centered residential setting. The program is designed to lovingly transform families from dependency to self-sufficiency through daily accountability, personal responsibility and goal advancement.

POSITION SUMMARY 

The Intake Coordinator serves as the first point of contact for individuals seeking services, providing a welcoming, compassionate, and organized entry into the program. They will gather and verify applicants' information, assess initial needs, provide resources for all callers who do not qualify for NLM, and ensure appropriate documentation is completed by all incoming clients.

The Administrative Assistant provides vital support to the Mission’s Program team by maintaining records in all the case management programs, assisting with move-ins of new clients, and keeping documents organized for the program team and clients. 
 

DAY-TO-DAY RESPONSIBILITIES:
• Serve as the first point of contact for individuals inquiring about services from New Life Mission.
• Conduct intake assessments to determine eligibility and immediate needs.
• Collect and verify documentation, including background checks.
• Coordinate and schedule intake appointments for in-person interviews and move-ins with appropriate staff, including lead case manager and program director.
• Coordinate room set up for all incoming clients.
• Enter and maintain accurate client data in Dropbox, Mission Tracker, and HMIS
• Communicate with referral partners (e.g., shelters, hospitals, outreach workers, law enforcement, or community agencies)

INTERPERSONAL SKILLS
• Take ownership of assigned families and projects.
• Effective communication with the Program Team
• Maintain confidentiality and set appropriate boundaries.

TIME MANAGEMENT AND TEAMWORK
• Work effectively with the Program Team to support the smooth transition of individuals into the Mission.
• Meet all deadlines and complete intake duties promptly.
• Highly organized, detail-oriented, and skilled in multitasking in a mission-driven environment.

REQUIRED SKILLS:
• Smartphone knowledge and texting capabilities
• A heart for serving individuals experiencing homelessness and trauma.
• Proficient in computer applications, including Microsoft Office (HMIS, Outlook, Word, Excel, Dropbox, DocuSign, Google Docs).
• Strong organizational, verbal, and written communication skills, and ability to work well with a team. 
• Ability to write clear, concise, accurate notes and other communications.